About the course
Effective communication is the ability to convey thoughts, information and feelings in a way that is clear, concise and understandable to the other person, as well as to listen to them attentively and understand them correctly. It helps you build trusting relationships, avoid misunderstandings and conflicts, present your point of view persuasively and collaborate within a team to achieve a shared result. During the course, participants will learn the core principles and tools of communication (for example, active listening, questioning techniques, giving feedback and non-verbal communication), learn to adapt what they say to their audience and the situation, and develop the skills to express themselves clearly, hold constructive conversations and manage difficult ones, in both work and everyday situations.
