About the course
Active listening is the ability to listen to the other person with full attention, to understand correctly both the content and the emotional subtext of what they say, and to show them that you have done so. It helps you avoid misunderstandings, gain a deeper understanding of the other person’s needs and point of view, create an atmosphere of trust and build effective relationships founded on mutual regard. During the course, participants will learn about the core techniques of active listening (for example, paraphrasing, clarifying questions, summarising, reflecting feelings and non-verbal cues), learn to recognise barriers to listening such as distraction, snap judgements and interrupting, and develop the skills of attentive, respectful and open listening in both workplace and everyday communication.
