Communication skills

Sales Skills

For sales consultants and managers, from effective communication to customer-centred service and advanced sales skills.

Sales Skills · 1

Format

In person / online / hybrid

Learning outcomes

  • a warm and natural first impression, including on the phone
  • active listening and uncovering the customer’s needs
  • positive language and confident speech
  • emotional regulation in difficult conversations

About the course

This course is designed for sales consultants and managers. It begins with the skill at the heart of selling, effective communication: how we speak, how we listen and how to make the customer feel truly understood. The course then moves on to customer-centred service and advanced sales skills.

Who it is for

Sales consultants, managers and customer service teams who want to talk to customers with more confidence and to greater effect.

Learning outcomes

Practical skills

  • a warm and natural first impression, including on the phone
  • active listening and uncovering the customer’s needs
  • positive language and confident speech
  • emotional regulation in difficult conversations
  • a 5-step conversation structure

Sales Skills

Tell us about your goals and we will propose a programme that fits your team.

Request a quote ›

Questions? Need a quote?

Complete this form to get started or call +374 55 575 150

Chosen by:
Armeconombank
Ameriabank
Converse Bank
Araratbank
ACBA Bank
Amundi-ACBA
Fund for Armenian Relief (FAR)
Urban Foundation for Sustainable Development
Viva
Elcore
Element
Zenith Academy
Republican Union of Employers of Armenia
Armenian Caritas
GIZ
SRC Training Center
Soldier's Home

Suggest your course

Tell us which course you or your team need. We will design it and get back to you.